The B2B Enablement Hub

Zooma's client Net Promoter Score (NPS) was +93 in May 2026. That is a useful indicator of the partnership experience, but it doesn't prove business results on its own. When choosing an agency, use NPS alongside the survey method behind it and conversations with references in similar situations.

Our onboarding and discovery starts with understanding how your business actually works: your definitions, processes, team structures, ways of working and goals. Through stakeholder interviews and an audit of your systems, data and content, we agree a scoped, prioritised roadmap before any implementation begins. You get a brief, agreed definitions, audit findings and a roadmap.

Yes. We arrange reference conversations with clients in a comparable sector or project type, where the client agrees, and we encourage it. Tell us the concern behind the request, such as implementation risk, adoption, support quality or results, and we'll match the reference to it. Then ask that reference about challenges, outcomes and how involved their own team had to be.