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    • Join our hub followers - 89% satisfaction guaranteed

    Join our hub followers - 89% satisfaction guaranteed

    Join our hub followers - 89% satisfaction guaranteed
    Nov 4, 2020 | 2 min

    We regularly measure the Customer Satisfaction (CSAT) score of The Onlinification Hub and ask users for feedback on their experiences or interactions with the hub. Here are the results of October.

    The Customer Satisfaction Score (CSAT) is a customer loyalty metric is the simplest of the methods used by companies to gauge how satisfied a customer is with a particular interaction or overall experience.

    It is calculated by asking questions, such as 'Did you find what you are looking for on this page?'. 

    Survey question - The Onlinification Hub

    Feedback question - The Onlinification Hub

    There is a corresponding survey scale, which can be 1 - 3, 1 - 5 or 1 - 10.

    While CSAT results vary from sector to sector, a good result usually falls between 75% and 85%. Since CSAT only measures the results of your promoters, it is difficult to achieve a near-perfect result.

    A rating of 75% means that three out of four customers gave you a positive rating instead of a negative or neutral rating.

    At the end of October, we achieved a score of 88,57. We are pleased with the results of October and thank our readers.

    How satisfied your customers are over time

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    Anders Björklund
    Anders Björklund is the founder and CEO of Zooma. Since starting the agency in 2001, he has helped shape Zooma into a partner that advises, produces and drives ambitious B2B companies forward. Over the years, Anders has worked with hundreds of companies, helping them become more digital and more effective online. He focuses on connecting business strategy with practical execution, turning complex offers into clear communication that works. A large part of his day-to-day involves working with our customers' sales teams and leaders to boost their knowledge and effectiveness. He's known for his inquisitive nature and for asking a lot of questions (often the uncomfortable but necessary ones). He's also a sports fanatic — and of course, a dedicated GAIS supporter.
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