Founder, CEO & Strategist since 2001. Anders provides thoughts and reflections about how to think about onlinification and digitalisation in B2B.
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NPS (Net Promoter Score) is used by lots of companies. And one of the questions that I seldom get asked by businesses that have implemented NPS is, "Shall we make our NPS-score public?". How many companies are you aware of that publish their NPS-scores?
To answer that, I intend to cover all the advantages of publishing your NPS-score. By publishing, I mean, that you make your NPS score public, e.g. by posting it on your website or sharing it publicly online. I strongly recommend that you show the NPS to your customers and your employees regularly. Later on, you can add suppliers and interested parties, e.g. Board of Directors and investors.
Advantages with publishing your NPS-score:
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