- The Bulletin
- Our highest internal NPS ever
For the second half of 2025, Zooma’s internal Net Promoter Score (NPS) reached +90, our highest score ever. The result reflects strong engagement, trust, and satisfaction across the team, and it comes alongside a record external NPS of +89 from our customers.
+90: our best result yet
An internal NPS of +90 means that almost everyone at Zooma would recommend it as a great place to work. This is an extraordinary result, demonstrating deep satisfaction, genuine engagement, and a strong sense of belonging throughout the company.
Many participants describe Zooma as an inspiring workplace with:
-
An open, trusting culture
-
Supportive and competent colleagues
-
A strong focus on health, wellbeing, and balance
-
Interesting projects and great customers
- A forward-leaning approach to AI, creating opportunities for learning, innovation, and future-oriented work
What the team said
The comments behind the numbers tell the real story:
- 'Flexibility, down-to-earth culture, great projects and the balance between collaboration and independence.'
- 'Zooma is a good place to be at where your health and wellbeing is just as important as our clients.'
- 'We work like a team and care like a family <3'
- 'Zooma is one of the few companies that actually cares about its employees and their skill development and genuinely trusts our capabilities, which I value a lot. Great customers, supportive colleagues, and we have so much fun, both at work and outside.'
Together, these words capture what truly defines Zooma: trust, care, and a genuine sense of belonging.
Our external NPS also reached a record high
It is not just inside Zooma that people are happy. Our external NPS recently reached +89, the highest in our history. Read more about that result.
Why this matters
A number like +90 is excellent, but what really matters is what is behind it.
It shows that people feel included, respected, and part of something meaningful.
Of course, there is always room to improve. A few responses were neutral or offered constructive feedback, which we deeply value. Listening carefully to those voices helps us continue to evolve and stay grounded.
What’s next
Our goal is not to chase higher numbers. It is to keep strengthening what makes Zooma a great place to work: trust, wellbeing, teamwork, and continuous growth.
If this result shows anything, it is that a few do not create culture. It is shaped by everyone, every day.
Thank you to everyone who shared their thoughts and experiences.
You make this place—and everything we do—what it is.
Want to read more about NPS?
Here are a few helpful resources:
