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The three fundamental B2B business models

By Anders Björklund

The three fundamental B2B business models

In the labyrinth of complex business models and strategies, there’s a surprising simplicity at the core of the commercial world. Through my observations, I have identified only three business ideas that encompass the global market, with a few exceptions. 

This article examines these three fundamental ideas, exploring how they underpin the world’s economic activities:

  • The bedrock of commerce
  • The service-dominant logic
  • The hybrid approach

The bedrock of commerce

The first and most traditional business idea is manufacturing and selling a product. This concept is the cornerstone of industrial and economic development. From the early days of handcrafted goods to the modern era of mass production and technology, this idea has evolved but remained fundamentally unchanged.

Historical perspective

The Industrial Revolution revolutionised the production and sale of goods by transforming artisanal production into mass manufacturing.

Modern examples

Today, companies like Apple, Toyota, and Nike epitomise this model, combining innovative manufacturing with global sales strategies.

Future outlook

This model is evolving in response to technological advancements, incorporating sustainable manufacturing and direct-to-consumer sales through digital platforms.

The service-dominant logic

Moving away from tangible products, the second fundamental business idea revolves around providing and selling a service. In today’s service-oriented economies, this model has gained immense prominence.

Service spectrum

This concept encompasses various sectors, including financial services and consulting, as well as digital services such as software development and online platforms.

Impact of technology

Digitalisation and online services have revolutionised service provision by enabling global reach and innovative service delivery models, such as software as a service (SaaS).

The human factor

Unlike manufacturing, services heavily rely on human skills and interactions, adding a unique dimension to this business model.

The hybrid approach

The third idea is a hybrid that combines elements of manufacturing and service provision. An interconnected world often integrates products and services, making this model increasingly relevant.

Integrated solutions

Businesses following this model offer a comprehensive package, producing and complementing a product with related services. For example, a tech company might manufacture hardware, provide software solutions, and offer technical support.

Value addition

This model focuses on adding value at multiple levels, enhancing customer satisfaction, and fostering loyalty.

Trends and challenges

The primary challenge for these businesses is striking a balance between product development and service excellence, which requires diverse skill sets and strategic planning.

Simplifying the B2B business world

Understanding these three fundamental business ideas offers a simplified lens through which to view the complex tapestry of global commerce. Despite the existence of exceptions and nuances, these umbrella terms broadly categorise most companies.

Encouraging innovation

Recognising these basic models can inspire entrepreneurs and businesses to innovate within their frameworks, combining elements in unique ways.

Analytical tool

This simplification is a valuable tool for analysts and strategists to understand market dynamics and predict future trends.

A call for discussion

This perspective is just a starting point. The business world is dynamic, and new models may emerge. I invite readers to share their insights and experiences, enriching this discussion.

Do you agree with this classification? Can you think of B2B businesses that don't fit into these categories?

 

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Anders Björklund
Founder, CEO & Strategist since 2001. Anders provides thoughts and reflections about how to think about onlinification and digitalisation in B2B.
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