Thoughts, facts, and knowledge
Business strategy
In this article, I present my view on how you could overcome operational silos.
I have listed a couple of questions here, that you could create answers to, and potentially get your desired digital transformation right.
Companies need to show interest in and understand the importance of customer-centricity to please their customers in every encounter.
Customer satisfaction
In this article, I provide some of my thoughts around customer satisfaction: what it is, and why you and your company needs to begin measuring it.
Doing business remotely can feel daunting and challenging. We try to give you clarity and simplicity to succeed in doing business remotely.
Content creation
Here are the most downloaded content offers on The Onlinification Blog of the first half of 2020.
Customer Performance Indicators (CPIs) can help you identify your customers' problem and solve it.
Inbound
Here are the most read blog articles on The Onlinification Blog of the first half of 2020!
How to define CPI, and how to distinguish and connect CPIs to KPIs?
Digital transformation
Will we finally keep accelerating the positive trend with digitalisation and will the actual transformation finally be up to speed?
Branding
Branding is vital for building brand values. By properly branding, the way your company and offerings are perceived will support your business goals.
We explain why you need four slides as the foundation of your business strategy. Download the three suggested templates to use for your business strategy.
I try to explain what strategy is, fully aware that my interpretation is based on experience, and not what the schoolbooks of the world tell us.
One effect of everything ongoing is that 2020 will turn out to be the year when onlinification and digitalisation happen.
CRM
In this article, I'm going to define and clarify what companies need to know about lifecycle stages, and explain how you should think about your leads.
