Thoughts, facts, and knowledge
I have listed a couple of questions here, that you could create answers to, and potentially get your desired digital transformation right.
Business strategy
Companies need to show interest in and understand the importance of customer-centricity to please their customers in every encounter.
Customer satisfaction
In this article, I provide some of my thoughts around customer satisfaction: what it is, and why you and your company needs to begin measuring it.
Doing business remotely can feel daunting and challenging. We try to give you clarity and simplicity to succeed in doing business remotely.
Customer Performance Indicators (CPIs) can help you identify your customers' problem and solve it.
Inbound
Here are the most read blog articles on The Onlinification Blog of the first half of 2020!
Business blogging
In this article, we give some tips on how to find the right frequency and timing for publishing your articles.
How to define CPI, and how to distinguish and connect CPIs to KPIs?
Marketing automation
In this article we show you 3 different reasons why marketing automation is important and how it can improve your day-to-day activities.
Branding
Branding is vital for building brand values. By properly branding, the way your company and offerings are perceived will support your business goals.
In this article, we'll explore what marketing automation is and isn't, and why - despite its alluring name - it's not for laggards.
Content creation
The main criterion for content is whether the quality is relevant to the recipient. But what is high quality content? Here are some things to keep in mind.
Why is customer satisfaction so important, and what are the key reasons you should prioritise it?
I try to explain what strategy is, fully aware that my interpretation is based on experience, and not what the schoolbooks of the world tell us.
Digital transformation
To help you figure out which remote work tools might be helpful for you and your team, I gathered some of the tools we are using.
Anders Björklund
Niyat Ghebremichael
Stellan Björnesjö
Peter Ishii
Martin Ray
